Job details

Spontaneous application: Customer Advisor

Company details

iKanbi Belgium is a Contact Centre which has been present in the Belgian market for over 26 years. Today our group has 850 collaborators working at our different centres.

Our mission is to support companies in the management of their customer relations by offering outsourcing services (customer service management, sales management, etc.) as well as technological solutions (chatbots, community platforms, etc.).

Choosing a career at iKanbi means choosing a job with many aspects and a training career which will be a real springboard for your future.

Function

As a Customer Advisor, you are in direct contact with the end clients of various large brands.

You are therefore the shop-window, an ambassador for the latter, dealing, on a daily basis, with a large number of questions and problems faced by consumers through the different channels of communication, both telephonic and digital (email, chat, social networks, etc.).

You guarantee a competent, welcoming and efficient service so that anyone contacting the customer service of a major brand finds a solution to his or her problem and is given the correct advice:

  • You manage incoming flow via the various channels of communication: telephone, email, chat, social networks, etc.;
  • You answer clients’ questions;
  • You analyse the problems presented to you and provide effective solutions;
  • You manage requests in a personalised way to strengthen your relationship of trust with the customer and the represented company’s image;
  • You promote the company’s advantages and services;
  • You identify the reasons for dissatisfaction/complaints and guarantee to follow up on it;
  • You guarantee administrative follow-up;
  • You participate in improving the quality and efficiency of Customer Service.

Profile

  • You have at least a CESS qualification, a secondary school certificate or equivalent GSCEs;
  • You are client focused and have an excellent sense of service;
  • You are dynamic, can cope well with stress and are good at multi-tasking;
  • You feel comfortable communicating both orally and in writing in Dutch, French or both languages;
  • You are comfortable working within the various IT environments: social networks, MS Office, etc.;
  • You are flexible as regards working hours (hours vary depending on projects: 7 days a week between 7am and 10pm);
  • Previous experience in a Contact Centre is an advantage

Offer

  • An interim period followed by a fixed-term contract or permanent contract;
  • An attractive salary based on your professional experience (CP 200 -category B) and extra-legal benefits (reimbursement of travel expenses, eco-cheques, bonuses and various incentives, etc.);
  • A training plan: basic training in the role of a Customer Advisor, product training…
  • Career development: commercial career, expert, supervisors, etc.
  • Flexible working hours;
  • Possibility of teleworking depending on projects;
  • A modern and ergonomic working environment with relaxation areas for workers: a cafeteria, fruit and a water dispenser available, a green space, a car park, etc.

  • Placed on:Fri 6 July 2018
  • Location: Herstal (Liège)
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