Job details

Spontaneous application: Sales Advisor

Company details

iKanbi Belgium is a Contact Centre which has been present in the Belgian market for over 26 years. Today our group has 850 collaborators working at our different centres.

Our mission is to support companies in the management of their customer relations by offering outsourcing services (customer service management, sales management, etc.) as well as technological solutions (chatbots, community platforms, etc.).

Choosing a career at iKanbi means choosing a job with many aspects and a training career which will be a real springboard for your future.

Function

As a Sales Advisor, you are in direct contact with the end clients of various large brands. You are therefore the shop-window, an ambassador for the latter.

Your role is to contact prospects and customers on a daily basis for a variety of reasons: prospecting and making business appointments, direct sales, satisfaction and retention surveys, etc.

You guarantee daily contact with the customers and prospective customers of a company:

  • You manage outgoing flow and monitor both by phone and within the administration system;
  • You ensure well qualified data;
  • You inform customers and prospective clients about current services, benefits and promotions/offers and focus on convincing them to accept an appointment/a sale;
  • You identify what is needed to offer the right service;
  • You identify dissatisfaction to raise with the client company;
  • You manage contacts in a tailored way to strengthen your relationship of trust with the customer/prospective client and the image of the represented company;
  • You participate in improving the quality and efficiency of Customer Service.

Profile

  • You have at least a CESS qualification, a secondary school certificate or equivalent GSCEs;
  • You have good business sense and are results-driven;
  • You are dynamic, can cope well with stress and are good at multi-tasking;
  • You feel comfortable communicating both orally and in writing in Dutch, French or both languages;
  • You are comfortable working in the various IT environments: MS Office, etc.;
  • You are flexible as regards working hours (hours vary depending on projects: 7 days a week between 7am and 10pm);
  • Previous experience in direct sales or in a Contact Centre is an advantage.

Offer

  • An interim period followed by a fixed-term contract or permanent contract;
  • An attractive salary based on your professional experience (CP 200 -category B) and extra-legal benefits (reimbursement of travel expenses, eco-cheques, bonuses and various incentives, etc.);
  • A training plan: basic training in the role of a Customer Advisor and Sales Advisor, product training…
  • Career development: commercial career, expert, supervisors, etc.
  • Flexible working hours;
  • Possibility of teleworking depending on projects;
  • A modern and ergonomic working environment with relaxation areas for workers: a cafeteria, fruit and a water dispenser available, a green space, a car park, etc.

  • Placed on:Fri 6 July 2018
  • Location: Herstal (Liège)
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